Due to COVID-19, our Little Collins Street store will not reopen. Contact us here.
We can still assist you with all your travel and booking enquiries through our website and digital services.
For the most up to date guidelines on current travel restrictions in Victoria please visit DHHS website.

ONLINE BOOKINGS:

All online bookings will have cancellation terms and conditions. Please note that this ticket is refundable only at the point of issue. If you hold a confirmed reservation for any tour, accommodation or any other form of travel, and you subsequently cancel the reservation, a cancellation fee will apply and in some cases, no refund will be given.

“Instant Confirmation” listed products provide live availability and are instantly confirmed via supplier channel managers. Discover Melbourne does it’s best to ensure these are up to date and connected to avoid any errors, however we are only human so sometimes there may be a small error. If this is the case, someone will contact you to arrange an alternative or fix up the error.

“On Request” products are not live and are not confirmed at time of booking. Discover Melbourne will always do their best to have these products confirmed. Confirmations for “On Request” products are generally confirmed within a 24 hour timeframe, however this can be up to 48 hours in some cases. Until you received a confirmation of your booking, it is on a request basis only - This will be clearly detailed in any communications from us. Once this product is confirmed, payment will be taken automatically and a new confirmation emailed to you.

With the vast amount of systems, channel managers and booking engines across the travel and tourism industry, it is not always possible to display live availability. Sometimes products booked online are not available. Discover Melbourne reserves the right to change/amend bookings if they are not available with the supplier. A full/partial refund for the booking will be provided if Discover Melbourne are unable to confirm products or the full amount of credit can be used towards something else.

GENERAL TERMS & CONDITIONS:

Discover Melbourne, unless otherwise stated in writing, is the coordinator of the services provided by the voucher attached and acts only as an agent between the passenger and the supplier.

The ticket you have purchased is to the value stated on the ticket.

The ticket attached must be produced at the time of check in or boarding and is valid only on the day stated on the ticket. Failure to produce the ticket may result in the supplier no longer being able to provide the service.

Discover Melbourne will not be held responsible or liable for damages, claims, losses, costs or expenses arising from injury, accident or death, loss or damage of property, inconvenience, disappointment or frustration due to:

• The passenger/s failure to follow instructions including but not limited to, those given by Discover Melbourne
• Any medical or physical disabilities or health related problems experienced by the passenger
• The passenger/s failure to obtain any necessary documentation relating to the booking
• The act of omission by any party
• Lost tickets, or
• Any other factors that are deemed beyond the control of Discover Melbourne.

REFUNDS: This ticket is refundable only at the point of issue. If you hold a confirmed reservation for any tour, accommodation or any other form of travel, and you subsequently cancel the reservation, a cancellation fee will apply and in some cases, no refund will be given.
1. Any cancelled ticket may incur operator fees in addition to Discover Melbourne’s fee. This level of cancellation fee is at the discretion of the operator, which Discover Melbourne has no control over.
2. For bookings made by Discover Melbourne a 25% cancellation fee applies.

NO SHOWS: Discover Melbourne will not be held responsible for no shows, failure to board or cancellation fees by the operator.

FLIGHT BOOKINGS: All confirmed flight bookings are non refundable and subject to strict conditions. These conditions are available on the airline's website.

INSURANCE: Personal or property insurance is strictly at the onus of the customer. Discover Melbourne will not be held liable for any injury or loss whatsoever on any tour, travel or accommodation place. Discover Melbourne will always do their best to ensure your travel arrangements are satisfactory. The standard of accommodation and tours are based on a number of factors and we do our best to ensure that our customers travel with reputable carriers and hoteliers on their own conditions. It is important to note that bookings made by Discover Melbourne are subject to the terms and conditions and limitations of liability imposed by the various service providers involved in your travel bookings, some of which may limit or exclude liability in respect to death, personal injury, delay and loss or damage occurring to property. We encourage all customers to seek travel insurance advice.

By accepting this ticket, you the customer acknowledge that you agree to the terms above.

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Discover Melbourne acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.